Most FLAMES products require a license file to execute on a computer. A license file is an ASCII text file provided by Ternion that must usually be located on the computer on which FLAMES is installed.
License files for the free Enterprise Edition Runtime Suite can be obtained automatically without having to contact Ternion.
On the FLAMES Setup Utility included on the FLAMES installation disc, select the Install button. When you are finished installing FLAMES, exit the Installer. This will return you to the FLAMES Setup Utility.
From the FLAMES Setup Utility, select the Activate button. This will start the FLAMES Activation Wizard. Follow the instructions displayed by the Activation Wizard to activate FLAMES on your computer. This will include selecting the Activate button to request an activation file, receiving an activation file from Ternion via e-mail, and importing the activation file.
If you need assistance, please contact Ternion using one of the contact methods listed under How to Get Technical Support.
If you have purchased a license to one or more FLAMES products and are ready to receive your license file, please send us a request that includes the information listed below. You should send us the same information if you are requesting a replacement license file because you wish to transfer your FLAMES license to another computer. Please note that in some license transfer cases, you may be required to sign a license transfer agreement and/or pay a license transfer fee.
Information Required:
Your FLAMES License number.
Your name, phone number, e-mail address, and mailing address. Your license file will be sent via e-mail, so be sure to submit a valid e-mail address.
Your computer's host name and license host ID. (This information can be obtained by executing the FLAMES Installer on your computer. The FLAMES Installer is included on the FLAMES installation disc.)
Your computer's make, model and serial number.
The name and version of your computer's operating system.
The version and edition (Professional or Enterprise) of FLAMES for which you need a license file.
The e-mail address to which you would like the license file sent, or
The fax number or mailing address to which you would like a printed copy of the license file sent.
After you have gathered all the information that we require, you may provide it to us using one of the methods listed under How to Get Technical Support.