Most FLAMES® products require a license file to execute on a computer. A license file is an ASCII text file provided by Ternion that must be located on the computer on which FLAMES is installed. If you have just purchased a license to one or more FLAMES products and are ready to receive your license file, please send us a request that includes the information listed below. You should send us the same information if you are requesting a replacement license file because you wish to transfer your FLAMES license to another computer. Please note that in some license transfer cases you may be required to sign a license transfer agreement and/or pay a license transfer fee.
License files are usually several lines long and are hence usually sent to customers via e-mail. Therefore, you should provide us with a valid e-mail address to which you would like the license file sent. If you do not have an e-mail address to which we can send the file, we can send you a printed copy of the file via fax or regular mail. In this case you will be required to create the license file on your computer by manual typing or by using a scanner. Errors made in creating the license file will prevent FLAMES from executing on your computer. Instructions for installing the license file on your computer will be sent to you with the file.
Your FLAMES License number.
Your name, phone number, e-mail address, and mailing address.
Your computer's host name and license host ID. (This information is provided when you run the FLAMES Installer CD on your computer.)
Your computer's make, model and serial number.
The name and version of your computer's operating system.
The version of FLAMES for which you need a license file.
The e-mail address to which you would like the license file sent, or
The fax number or mailing address to which you would like a printed copy of the license file sent.
After you have gathered all the information that we require, you may provide it to us using one of the methods listed under How to Get Technical Support.