If you are not having any problems but would just like more information about FLAMES®, Ternion Technical Support staff can often help. The kind of information we can provide within the scope of Technical Support includes:
Whether or not FLAMES supports a particular feature or operation.
How to make FLAMES do something that you believe it should be able to do.
You can also use a request for information to make a suggestion for an improvement to FLAMES. Such suggestions are always welcome and are often the basis for new development in future versions.
Whenever you have questions about FLAMES, we ask that you first look through the documentation to determine if the information you seek is located there. If, after searching the documentation, you still have questions, let us know.
Your FLAMES License number.
Your name, phone number, e-mail address, and mailing address.
Your computer's host name and license host ID. (This information can be found on the SERVER line of the FLAMES license file on your computer. It is also provided when you run the FLAMES Installer CD on your computer.)
Your computer's make, model and serial number.
The name and version of your computer's operating system.
The name and version of the FLAMES product(s) to which your question applies, if applicable.
A complete description of your question.
The severity of the request (High, Medium, Low).
Latest date you need the information.
After you have gathered all the information that we require, you may provide it to us using one of the methods listed under How to Get Technical Support.