Around the world, Ternion Corporation has supported users and developers of advanced computer simulations since 1989. Our support begins by providing you with the world's only commercially available, open-architecture simulation framework designed specifically for constructive simulations. However, our products are only the beginning of the support we offer. After you purchase FLAMES®, we are here to help you get the most out of your investment.
Whether you want to get up on the FLAMES learning curve fast, need help using a particular part of FLAMES, or want someone to develop a turn-key solution for you, we have the skilled and experienced staff who can give you the support you need. One way or the other, we can make sure your simulation requirements are satisfied.
Advanced Support Services are available for customers who desire training in areas not covered by the standard FLAMES Training Courses or assistance in areas not covered by Technical Support. The assistance available through Advanced Support includes:
Specialized training classes.
Support in developing FLAMES-based applications according to customer specifications.
Support in developing and demonstrating specific scenarios using FLAMES-based applications.
Resolving problems associated with the example models supplied with FLAMES.
Resolving problems that cannot be easily reproduced by FLAMES Technical Support staff using FLAMES standard applications or example source code.
Advanced Support is available on an hourly basis and is billed using Ternion's standard labor rates or you may choose to purchase FLAMES Advanced Maintenance. If you think this type of support is what you need, please contact us at flames_sales@ternion.com or give us a call. We will put you in touch with one of our senior engineers who will make sure your needs are met.