Software Maintenance provides Technical Support and no-cost updates to licensed FLAMES® products or their equivalents, ensuring that customers will have the latest enhancements and/or corrections to problems discovered in previous releases. Software Maintenance is the only means by which updates to FLAMES products are available.
The fee for Software Maintenance is a percentage of the cost the applicable perpetual-term licenses (typically 15% to 20% when renewed on time, depending on the type of license). The first-year maintenance must be purchased with the product license. Software Maintenance must be renewed annually by the renewal date to avoid reinstatement fees. If desired, Software Maintenance can be pre-purchased for multiple years.
All limited-term license rentals include Technical Support. Licenses rented for a term of three (3) months or longer are also eligible for no-cost upgrades to newer versions of the applicable licensed products.