Technical Support is available to FLAMES® customers to provide them with information and assistance in the following areas:
- Help resolving problems encountered while using FLAMES standard applications.
- Help resolving problems encountered in software development using the FLAMES application programming interface.
- Answers to specific questions regarding FLAMES features that may not be addressed completely in the documentation.
Technical Support in the above areas is available only though FLAMES annual Software Maintenance. If you are a FLAMES customer who needs assistance in one of these areas and your Software Maintenance is up to date, contact our Technical Support staff as described below, and we will be happy to help you. If you need assistance in areas outside the scope of Technical Support, Ternion® may still be able to help you through a Training Course or through Advanced Support Services.
If you purchased FLAMES through a Distributor or other channel, you should, in most cases, contact them directly for assistance. If you are not sure who to contact, you may contact Ternion as described below, and we will forward your request to the proper company if necessary.
In order to allow us to process your support request quickly and completely, we ask that you send us some information along with your request. The type of information we require will depend upon the type of support you need. To view a description of the information that we require, please select the support category below (or in the sidebar on the left) that most closely matches your need:
|Help Using FLAMES||You are having a problem using one of the FLAMES standard applications.|
|Help Developing FLAMES Applications||You are having a problem with a portion of the FLAMES application programming interface as you attempt to develop a FLAMES-based application.|
|Request for Information||You are not having any problems. Rather, you would just like information about FLAMES that you have been unable to locate in the FLAMES documentation.|
|How to Make Suggestions||You wish to suggest additional features that you feel would be beneficial to other users of FLAMES.|
|Request for a License File||You need a license file for one or more of the FLAMES product licenses you have just purchased.|
|E-Mail (preferred method)||firstname.lastname@example.org|
|Telephone||256.881.9933 x307, (Monday through Friday, 8:00am-5:00pm Central Time)|